Introduction

At Squid Esports Training Pod ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website and participate in our training programs, and tells you about your privacy rights.

The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, username or similar identifier, date of birth.
Contact Data: includes billing address, delivery address, email address and telephone numbers.
Gaming Data: includes game-specific usernames, in-game statistics, skill assessments, and performance metrics.
Financial Data: includes payment card details.
Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: includes your username and password, purchases or orders made by you, your preferences, feedback and survey responses.
Usage Data: includes information about how you use our website, products and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Data

We use your personal data in the following ways:

To register you as a new customer
To process and deliver your order
To manage your relationship with us
To customize our training programs to your skill level
To track your gaming performance and improvement
To improve our website, products/services, marketing and customer relationships
To recommend products, services, and events that may be of interest to you
To administer and protect our business and this website

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Children's Privacy

Our services are not intended for children under the age of 12 without parental consent. For users between 12-17 years old, we require parental consent before collecting any personal information. If we learn we have collected personal information from a child under 12 without verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@squidesports.com
Phone: +66 2 123 4567
Address: 88 Silicon Valley Road, Bangkok, Thailand 10330